Last Updated: November 10, 2025

At House of Kaos, we weave immersive gothic experiences that ignite the night—candlelit feasts, vampire balls, and underland rituals where shadows feast and creativity thrives. Your privacy is the sacred veil that protects these visions, and we treat it with the reverence it deserves. This policy explains how we collect, use, and safeguard your personal data when you visit our website (houseofkaos.co.uk or vampireball.co.uk), book events, subscribe to newsletters, or engage with our coven. We comply with UK GDPR and the Data Protection Act 2018. If you have questions, summon us at info@houseofkaos.co.uk. By using our site or services, you consent to this policy.

1. Information We Collect

We gather only what’s essential to craft your experience:

• Personal Data: Name, email, phone (for bookings), dietary preferences, or accessibility needs (for events like Vampire Ball).
• Usage Data: IP address, browser type, pages visited (via Google Analytics for site improvements).
• Marketing Data: Email for newsletters (opt-in only).
• Payment Data: Processed via secure third parties like Eventbrite/Stripe—we don’t store card details.

We don’t collect sensitive data (e.g., health beyond allergies) unless you provide it voluntarily for event accommodations.

2. How We Use Your Data

Your information fuels the feast:

• Event Magic: To confirm bookings, send invites, coordinate logistics (e.g., sharing with the Vermont Hotel for Vampire Ball if our guests have accessibility or dietary requirements).
• Community Spells: Newsletters with updates (e.g., “Eternal Night Teasers”)—unsubscribe anytime.
• Site Enhancement: Analytics to refine our portals (anonymized).
• Legal/Compliance: For disputes or required reports.

We use data only for these purposes—no selling or renting to outsiders.

3. Sharing Your Data

We share sparingly, with your trust as our bond:

• Service Providers: Eventbrite for tickets, Mailchimp for emails, Google for analytics—all GDPR-compliant.
• Partners: Venues like Newcastle Arts Centre for logistics (only with consent).
• Legal Needs: If required by law (e.g., court order).

No third-party marketing shares—your shadows stay with us.

4. Cookies & Tracking

Our site uses essential cookies for functionality (e.g., session tracking) and optional analytics (e.g., Google Analytics). We don’t use targeted ads. Manage preferences via browser settings or our cookie banner. For details, see our Cookie Policy (forthcoming).

5. Your Rights

Under UK GDPR, you hold the reins:

• Access: Request your data copy.
• Rectify/Erase: Update or delete info.
• Object/Restrict: Opt out of marketing or processing.
• Portability: Get data in CSV format.
• Complain: To us or the ICO (ico.org.uk).

Email requests to info@houseofkaos.co.uk—we respond within 30 days.

6. Data Security & Retention

Data lives on secure UK servers with encryption and access controls. We retain booking info for 2 years post-event (for disputes), newsletters until unsubscribe, and delete otherwise. In case of breach, we’ll notify affected users within 72 hours.

7. Children’s Privacy

Our events and site are 21+ only—no data from under-18s. If we discover any, we delete it immediately.

8. International Transfers

Data stays in the UK/EEA; if transferred (e.g., to US providers), we use safeguards like Standard Contractual Clauses.

9. Changes to This Policy

We may refine this as our coven evolves—updates posted here with date. Continued use means acceptance.

10. Contact Us

Questions? Reach the House of Kaos team at info@houseofkaos.co.uk or House of Kaos, Newcastle upon Tyne, UK.

Your data is our vow—guarded like a vampire’s eternal secret.